Provider

Business name: BEKOR s.r.o.
Legal form: limited liability company
Registered office: Puškinova 700/90, 924 01 Galanta, Slovak Republic

Place of business: AVA Thermalpark Diakovce, Hlavná 847, 925 81 Diakovce
Company ID: 36 291 749
VAT ID: SK2022165387
registered in the Commercial Register: District Court Trnava, section: Sro, file number: 18385/T

(hereinafter referred to as the „Provider“)

issues the following terms and conditions for providing services on the website www.kupaliskodiakovce.sk (hereinafter referred to as „Terms and Conditions“) effective from January 1, 2025:

Article I – Introductory Provisions

1. The Terms and Conditions apply to every person who enters and uses the website www.kupaliskodiakovce.sk (hereinafter referred to as the „User“).
2. The Terms and Conditions govern the rights and obligations of the contracting parties arising from the agreement on the provision of services on the website www.kupaliskodiakovce.sk, concluded between the Provider and the User, the subject of which is the use of services on the website www.kupaliskodiakovce.sk. If the User does not agree to comply with the Terms and Conditions, they cannot use the services on the website www.kupaliskodiakovce.sk.
3. The use of information, photographs, or any graphic representations on the website www.kupaliskodiakovce.sk is subject to the Terms and Conditions.
4. The data and information provided on the website www.kupaliskodiakovce.sk are for informational purposes and are not binding. The Provider bears no responsibility for any potential infection of the information provided on the website www.kupaliskodiakovce.sk by computer viruses.

Article II – Rights and Obligations of the User and the Provider

1. The User confirms that they have read the Terms and Conditions, agree with them, and commit to comply with them.
2. The User is entitled to use the website www.kupaliskodiakovce.sk only for their personal needs or for the purpose of entering into a legal relationship with the Provider.
3. Texts, photographs, and other graphic elements used on the website www.kupaliskodiakovce.sk are protected by copyright and other legal regulations related to industrial property. The User may not copy, reproduce, distribute, modify, or otherwise publicly disseminate them without the prior written consent of the Provider.
4. The Provider undertakes to maintain confidentiality about the information and personal data obtained in this way, except in cases where it is obliged to inform third parties (especially law enforcement authorities) about such information or personal data in accordance with applicable legislation.
5. The User undertakes to pay the Provider the price of the ordered services in the required amount and within the required deadline.
6. The Provider bears no responsibility for damages arising in connection with unauthorized use or misuse of the website www.kupaliskodiakovce.sk, in connection with its malfunction, delay in transmission, computer virus attacks, or other failures.

Article III – Procedure for Concluding a Service Agreement, Payment Terms

1. If the User is interested in ordering the Provider’s services, the User shall fill out the reservation form in the reservation system. In the reservation form, the User is obliged to properly fill in all required information. The reservation and contact forms are published on the website www.kupaliskodiakovce.sk.
2. The User sends the order through the completed reservation form to the Provider via the Internet. The delivery of such an order to the Provider is considered a proposal to conclude a service agreement between the Provider and the User.
3. The Provider undertakes to provide and ensure services to the extent offered in real-time in the reservation system.
4. The displayed accommodation facilities and capacities are available and updated in real-time by the Provider.
5. During the stay, the User is entitled only to services that they properly marked and paid in full in the reservation system. If accommodation on a children’s extra bed is needed, it is necessary that such an additional service is specified when reserving additional services by the User.
6. When reserving additional services, the User is entitled only to the provision of the number of services that they properly reserved. In this case, the reservation confirmation, which the online reservation system automatically generates in step 3 of the reservation process for both the Provider and the User, is decisive. The User has the right to additionally supplement the reservation and expand the reserved services at any time after making the reservation.
7. Services offered on the Provider’s website can be paid for online by credit card, bank transfer, or in cash at the Provider’s cash desk.

a) When choosing to pay by credit/debit card, the condition for confirming a binding reservation of services is the payment of a deposit of 100% of the price of the ordered services, which are automatically generated by the system during the reservation.
b) When choosing to pay by bank transfer to the Provider’s account, the condition for confirming a binding reservation of services is the payment of a deposit of 100% of the price of the ordered services, which are automatically generated by the system during the reservation. Note: The payment for this method must be credited to the Provider’s account no later than 4 calendar days from the date of issuing the pro forma invoice, which is automatically generated by the reservation system after sending the reservation form. The payment is considered to be the moment when the funds are credited to the Provider’s account, not when the payment is sent from the User’s bank account! If the payment is not credited to the Provider’s account within 4 calendar days, the reservation will be automatically canceled. The User will be informed about this fact by an automatic email sent by the Provider’s reservation system.
c) When choosing to pay in cash, it is necessary to pay 100% of the pro forma invoice amount no later than 4 calendar days from the date of issuing the pro forma invoice automatically generated by the reservation system when sending the reservation form. If the pro forma invoice is not paid to the provider’s cash desk within 4 calendar days, the reservation will be automatically canceled. The User will be informed about this fact by an automatic email sent by the Provider’s reservation system.

8. Payment details are provided on the pro forma invoice or in the payment gateway for credit/debit card payments.
9. If the User does not pay the required deposit for the stay within the specified period (within 4 calendar days from the generation of the pro forma invoice), the online reservation of services is automatically canceled in full. The user will be informed about this fact by an automatic email sent by the Provider’s reservation system.
10. All payment fees are borne by the User.
11. After paying the pro forma invoice in full, the User will receive a reservation confirmation from the Provider, which will be sent to their email address.

Article IV – Cancellation of the Service Agreement, Cancellation Terms, Refund

1. In case of cancellation of an already paid and thus confirmed stay and/or ordered service by the User, the Provider is entitled to compensation in the form of a cancellation fee. (For this reason, we recommend that the User take out travel insurance that would cover any cancellation fees specified in these Terms and Conditions in justified cases).
2. In case of cancellation of an already paid stay and/or ordered service 11 or more calendar days (inclusive) before the booked check-in date, the cancellation fee is set at 5% of the paid price of the stay.
In case of cancellation of the stay and/or ordered service less than 10 calendar days (inclusive) before the booked check-in date and/or ordered service, the cancellation fees are set as follows:

• 10 to 6 calendar days before the reserved check-in date (inclusive), a 50% cancellation fee of the paid price of the stay is applied.
• 5 (inclusive) or fewer calendar days before the reserved check-in date for the stay and/or ordered service, a 100% cancellation fee of the paid price of the stay is applied.

Example:
The User reserves a stay and/or ordered service on July 1 with a check-in date and/or service provision date of July 28. The cancellation options in this case are:

• From July 1 to July 17, a 5% cancellation fee is charged;
• From July 18 to July 22, a 50% cancellation fee is charged;
• From July 23, a 100% cancellation fee will be charged

NOTICE:
By reserving accommodation and/or other ordered services, the User acknowledges and agrees that in case of cancellation of such stay and/or other ordered services, they will be charged a cancellation fee in accordance with this article.
3. In case of cancellation of a reserved stay and/or services, the User is obliged to provide the following information in the designated online form:

• Name and surname of the person for whom the stay and/or services were reserved (ordered);
• Order number stated in the received reservation confirmation;
• Account number in IBAN format to which the remaining amount should be returned

Please fill out the form for refund of funds here:

4. In case of voluntary early departure of the User from the accommodation (shortening of stay), the User is not entitled to a refund for unused services.
In case of cancellation, shortening of stay, or failure to arrive for the stay by the User due to illness, death, natural disaster, or severe accident, the User claims the charged cancellation fees through their insurance company where they have travel insurance.

5. In case of an exceptional, acute cancellation of the stay by the Provider, which was caused by force majeure (unforeseen circumstances that are not caused by the Provider’s activities in any way), the Provider will offer the User a reasonable alternative reservation at another alternative date, or in another accommodation unit that will be appropriate to the User’s originally ordered requirements. If the User does not accept the Provider’s offer, the Provider will refund the User’s paid deposit, i.e., 100% of the paid price of the stay and/or service.

6. In case of a written request from the User to change the date of a paid stay and/or service, the Provider will, if objectively possible, accommodate the request for a date change.

• If the new date is within the same price range, no financial settlement (additional payment) will take place;
• If the new date is within a more expensive price range, the User is obliged to pay the difference in the price of the stay and/or service online by credit card and/or bank transfer within 4 days of confirming the available date;
• If the new date is within a cheaper price range, the User is not entitled to a refund of the difference in the price of the stay and/or service;

Article V – Personal Data Protection – Information Obligation of the Controller

Basic information
The Provider (for the provisions of this article „Controller“) approaches your personal data responsibly, and therefore, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter „GDPR Regulation“) and Act No. 18/2018 Coll. on the protection of personal data and on amendments to certain acts (hereinafter „Act“), as the data subject (natural person whose personal data are processed) on its website, in addition to its identification and contact details and contact details of the responsible person, also provides other necessary information, which can be found in the tabs on the left.
The Controller, in accordance with Article 24 of the GDPR Regulation and Section 31 of the Act, has taken appropriate technical, organizational, personnel and security measures and guarantees that take into account in particular:

• principles of personal data processing, which are lawfulness, fairness and transparency, purpose limitation and compatibility of personal data processing purposes, further minimization of personal data, their pseudonymization and encryption, as well as integrity, confidentiality and availability;
• principles of necessity and proportionality (also applies to the scope and amount of processed personal data, retention period and access to personal data of the data subject) of personal data processing with regard to the purpose of the processing operation;
• the nature, scope, context and purpose of the processing operation;
• resilience and recovery of personal data processing systems;
• instructions for authorized persons of the controller;
• adoption of measures for immediate detection of whether a personal data breach has occurred and prompt notification of the supervisory authority and the responsible person;
• adoption of measures to ensure correction or deletion of incorrect data, or implementation of other rights of the data subject;
• risks with varying probabilities and severity for the rights and freedoms of individuals (especially accidental or unlawful destruction of personal data, loss or alteration of personal data, misuse of personal data – unauthorized access or unauthorized provision, risk assessment with regard to the origin, nature, likelihood and severity of the risk in relation to processing and identification of best practices to mitigate the risk).

Article VI – Final Provisions

1. The Terms and Conditions become effective for the User on the day of using the services of the website www.kupaliskodiakovce.sk by the User.
2. The Terms and Conditions are modified, issued, and changed exclusively by the Provider.
3. The User declares that they have read the Terms and Conditions and, as a sign of agreement with their content, fills out and sends the reservation and/or contact form and/or email with the aim of using the Provider’s services listed on the website www.kupaliskodiakovce.sk.